Smart Parcel Delivery Locker Market in Europe and North America

Smart parcel lockers are intelligent electronic devices offering solutions for secure and convenient delivery parcel storage and pick-up. Self-service lockers have been widely used for a long time but they have only been widely used in express delivery in recent years, which is mainly driven by the rapid development of e-commerce in recent years. China is the market that has the most extensive and mature application of smart parcel lockers in express delivery. Smart parcel lockers are generally equipped with touch screens or displays, keyboards, and software. Some are integrated with card readers, coin slots, sensors, etc. Smart parcel delivery lockers are used in retail, e-commerce, property management, pharmaceutical, healthcare, automobile, and food & beverages processing industry industries. And the lockers are placed at places like commercial buildings, school campuses, apartments, retail BOPIS, etc.

Smart parcel delivery lockers are one of the latest innovations in parcel and package delivery services. They offer a number of important benefits over conventional delivery systems to both end users and businesses.

It is known that poor delivery services offered by some big brands of logistics and shipping services in Europe and North America have been complained about a lot. Many customers have encountered lost or broken delivery packages because the delivery men just leave their packages at the door when nobody answers the door. Smart parcel delivery lockers provide customers a secure, practical, and contactless delivery option. The main advantage they offer is that customers can access these lockers at any time that is convenient for them without taking the pain to wait around at home or work for the delivery driver to show up.

From the perspective of businesses, smart express lockers solve the problem of last-mile delivery, saving labor costs and reducing carbon emissions, and it also helps improve customer satisfaction.

Based on the data from Fortune Business Insight, the global smart parcel locker market was worth USD 806.6 million in 2022 and was estimated to increase from USD 902.6 million in 2023 to USD 2073.4 million by 2030, with a CAGR of 12.6%. Growing Online Shopping and E-Commerce Deliveries are promoting the market development. Among all the regional markets, North America and Europe are the most potential ones with advanced technology available, finance and smart delivery to be developed.

The market of smart parcel delivery lockers in North America is anticipated to increase from US$ 267.89 million in 2021 to US$ 623.50 million by 2028, growing at a CAGR of 12.8% over this period. The market is being driven by the huge growth in parcel volumes brought on by the region’s booming e-commerce sector.

The market of smart parcel delivery lockers in North America was dominated by the standard smart locker type in terms of market share in 2020. And the hardware of smart parcel delivery lockers consumed a larger segment than software in 2020. In addition, based on application, the retail sector maintained a greater part of the North American smart parcel delivery locker market in 2020.

American e-commerce and logistics giants had already begun to deploy smart express cabinets. Since 2012, Amazon had successively installed express cabinets in grocery stores, convenience stores and pharmacies in the United States, and proposed The Hub plan. According to the plan, Amazon will sign an agreement with the largest real estate developers and property management companies in the United States to install 850,000 sets of express cabinets in the buildings it manages. UPS began to put smart express boxes in public places in the Chicago area in 2014. At the same time, UPS had been working with 7-11 (7-Eleven) convenience stores and other independent convenience stores to set up smart express lockers across the United States.

The market of smart parcel delivery lockers in Europe is anticipated to increase from US$ 213.31 million in 2021 to US$ 531.13 million by 2028, growing at a CAGR of 13.9% over this period.  The market is being driven by the rising trend of digitization and the surge in demand for quicker, more flexible, and less expensive parcel delivery services. The need for digital and advanced smart parcel lockers in the Europe region is being further driven by a massive increase in the expansion of online platforms following the COVID-19 epidemic.

Europe was the same as North America in terms of type, component, and applications of Europe smart parcel delivery locker market in 2020.

European market shares the same mainstream e-commerce and express logistics companies with the North American market. In addition to local companies from Europe and the United States, Chinese e-commerce and logistics companies also have been targeting the European market, such as Alibaba and Hive Box.

Hive Box has cooperated with Croatia Post to customize express cabinets and technical services for Croatia. Till 2022, more than a thousand outlets of smart cabinet spots with more than 6,000 single cabinets provided by Hive Box had been put in use in Estonia, Latvia, and Lithuania. At the end of 2018, Alibaba announced the signing of an agreement with the Belgian government. Alibaba’s Cainiao decides to lease a 220,000-square-meter site at Liege Airport in Belgium to build the Liege eHub, with an initial investment of 75 million euros. eHub introduces smart cargo stations, smart distribution center systems and other automation equipment, which greatly improves the efficiency of e-commerce parcel storage and distribution between China and Europe. The actions of unloading, customs clearance, sorting, and distribution of cross-border parcels overseas can be centralized processing, which improved international logistic efficiency. The eHub was officially put into use in November 2021.

With the momentum of technological innovation and e-commerce, people’s increasing awareness of low-carbon environmental protection and competition among logistics shipping services providers, the smart parcel delivery locker is promising to grow in terms of its market share.

Top One Tech can provide touch screens, touch monitors, product customization services and OEM & ODM for smart parcel delivery locker suppliers and solution providers. We can also provide smart locker cabinet customization and production for our customers.


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