In today’s fast-evolving self-service industry, kiosk systems are becoming essential across various sectors, from retail to transportation. These systems allow businesses to enhance customer interactions, streamline operations, and provide convenience. One of the most critical components of a kiosk is the touch display, which must be highly responsive, durable, and seamlessly integrated into the system. Choosing the right touch display is crucial to ensuring a smooth user experience. This case study highlights how Top One Tech collaborated with an Ecuadorian designer and developer of kiosk and software systems to deliver a customized 32-inch open-frame touch display solution tailored to their specific needs.
Understanding the Customer’s Needs
The customer, an innovative kiosk designer and developer from Ecuador, approached us in February with a specific requirement: a 32-inch touch display for their newly designed kiosk project. As a company focused on delivering high-quality touch displays, we had previously been in contact with the customer. This ongoing relationship laid the foundation for an open and collaborative discussion about their new project. The customer shared images of their kiosk design and explained their requirements in detail. They needed a display that could be seamlessly integrated into their system while offering high durability and responsiveness. After carefully evaluating their needs, we recommended our 32-inch open-frame touch display. The customer expressed great interest in our product and requested information regarding pricing and shipping costs for nine units. Our team promptly provided the necessary details and initiated further discussions to refine the solution.
Customizing the Installation Solution
As part of our customer-centric approach, we scheduled video calls to discuss the project in more detail. Through these discussions, we learned that the customer required additional brackets and screw accessories to facilitate the installation of the touch display into the kiosk. Understanding that every project has unique installation requirements, we assured the customer that we could design custom bracket accessories that would perfectly meet their needs. Our engineers collaborated closely with the customer to develop an optimal installation method, ensuring both convenience and stability.
Proposed Installation Methods
To provide the best solution, we proposed two distinct installation methods that the customer could choose from. The first installation method involved securing the touch display from the back to the front. This approach required the use of four brackets and screws to fix the four sides of the touch display to the kiosk. The advantage of this method was its robust stability, ensuring that the display remained securely in place while providing a seamless and professional appearance.
The second installation method involved mounting the display from the front to the back. In this approach, four mounting holes were designed on the back cover of the touch display, allowing the customer to incorporate a horizontal bar to secure the display with screws. This method provided an alternative installation approach that allowed flexibility in kiosk design and integration.
Customer’s Choice and Customization Process
After carefully considering both options, the customer opted for the back-to-front installation method. This decision was influenced by the ease of installation and the enhanced stability provided by this approach. To further refine the installation, the customer shared a simple 2D design drawing of the bracket, detailing their specific requirements. Our engineering team carefully reviewed the design and confirmed that we could manufacture the brackets according to the customer’s specifications. We then proceeded with creating a 3D bracket design, ensuring that every aspect of the customer’s requirements was met. Once the design was completed, we promptly shared it with the customer for review and feedback. The customer was highly satisfied with our proposed design and gave us the approval to proceed with production.
3D Bracket Design and Approval
The process of designing the brackets involved meticulous attention to detail. Our engineers translated the 2D drawing into a precise 3D model, ensuring that the brackets would provide a secure and durable mounting solution. We leveraged advanced design software to create an accurate representation of the final product. Once the 3D design was completed, we presented it to the customer for approval. The customer carefully reviewed the design and expressed great satisfaction with the result. Their approval marked an important milestone in the project, allowing us to move forward with the production process with confidence.
32-Inch Touch Display for Kiosk – Finalizing the Production Process
By mid-March, we successfully completed the production of the custom brackets and the 32-inch touch displays.
Ensuring product quality was a top priority, so we conducted rigorous functional testing on each touch display.
Our testing process included multiple quality checks to guarantee that the touch displays met the highest standards. We performed touch accuracy and responsiveness tests to ensure a seamless user experience. Additionally, we conducted brightness and contrast evaluations to confirm that the display provided clear and vibrant visuals. To assess durability, we carried out stability tests to ensure the touch displays could withstand daily use. Moreover, we verified that the displays seamlessly integrated with the customer’s kiosk system, ensuring full compatibility and functionality.
32-Inch Touch Display for Kiosk – Final Product and Customer Feedback
Once we completed the testing process, we documented our results by capturing pictures and videos of the fully functional touch displays. We shared these materials with the customer to provide transparency and assurance regarding the product’s performance. The quality of the touch display and the customized bracket solution greatly pleased the customer. They appreciated our commitment to delivering a tailored product that perfectly met their needs. Their positive feedback reaffirmed our dedication to providing high-quality, customized solutions that enhance kiosk performance and user experience.
32-Inch Touch Display for Kiosk – Key Takeaways from This Project
This project provided several valuable insights. One of the key takeaways was the importance of a customer-centric approach. Moreover, by understanding the customer’s specific needs and offering tailored solutions, we were able to deliver a product that exceeded their expectations. Another important lesson was the value of flexibility in design. Furthermore, by providing multiple installation options, we ensured that the customer had the freedom to choose the best fit for their project. Efficient communication played a crucial role in the success of this project. Regular video calls and prompt responses facilitated smooth collaboration, allowing us to refine the design and address any concerns effectively. High-quality manufacturing was also a key factor in the project’s success. Through rigorous testing, we ensured that the final product was both reliable and durable. Additionally, value-added services such as custom bracket design and installation guidance further enhanced the customer’s experience.
Conclusion
In conclusion, the successful implementation of the 32-inch open-frame touch display for our Ecuadorian customer’s kiosk project demonstrates our commitment to delivering customized, high-quality touch solutions. Moreover, this collaboration highlights how effective communication, engineering expertise, and tailored solutions can contribute to seamless integration and customer satisfaction. Furthermore, as self-service kiosks continue to grow in popularity, ensuring the right touch display solution is crucial. Finally, at Top One Tech, we remain dedicated to supporting businesses worldwide with innovative and reliable touch display technology.
Top One Tech can customize various sizes of touch display specially made for your application scenarios.
Don’t hesitate to contact us for further assistance :
Whatsapp/Call us at : +86 13631610695
Email : sales@toponetech.cn
