10.1-inch Touchscreen All-in-One Computer – Chilean Customer – The retail industry has entered an era where interactivity and automation are no longer optional—they are expected. From self-service kiosks to intelligent vending machines, modern retail technology relies heavily on responsive and durable touchscreens. Yet, many companies still depend on consumer-grade tablets to power their devices, only to face recurring issues such as short product lifecycles, frequent upgrades, and limited customization options.
This case study highlights how a Chilean smart retail device manufacturer partnered with Top One Tech to create a custom 10.1-inch Android touchscreen all-in-one PC. Their objective was clear: gain full control over hardware and software to avoid the disruptions caused by off-the-shelf tablets. Through careful planning, rapid prototyping, and seamless collaboration, Top One Tech delivered a solution tailored to their exact needs, laying the groundwork for future innovation and operational stability.
Understanding the Client’s Background and Challenges
The client operates in South America and focuses on developing smart retail devices for interactive shopping experiences. These devices handle customer transactions, display product information, and collect data to improve store performance. Initially, the client used generic tablets to drive these devices. While convenient, this approach quickly became problematic.
Pain Point 1: Frequent Device Upgrades Disrupting Operations
Consumer tablets evolve rapidly, with manufacturers releasing new versions every year. This constant refresh cycle forced the client to update their applications regularly, adjusting software to meet new hardware requirements. Each update caused delays in production schedules and increased development costs. What should have been a simple hardware deployment turned into a recurring software maintenance headache.
Pain Point 2: Discontinued Models Threatening Long-Term Support
Adding to the complexity, some older tablet models were discontinued without notice. Once stock ran out, the client had no way to source identical units. This inconsistency made it impossible to ensure a uniform user experience across their smart retail devices. Long-term support became unpredictable, creating additional risks for both the client and their customers.
These issues clearly demonstrated that a purpose-built industrial touchscreen computer was necessary. Unlike consumer tablets, industrial-grade touchscreens offer longer product lifecycles, stable supply chains, and full customization to meet application-specific requirements.
Defining the Requirements for the New 10.1-inch Touchscreen Solution
After several months of communication, the project gained momentum in July when the client was ready to move forward. During an in-depth video conference, we carefully analyzed their operational environment and design expectations. This led to the following core requirements:
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10.1-inch touchscreen with integrated Android operating system to ensure reliable performance and a stable software platform.
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Built-in camera with QR code scanning capabilities to streamline user interactions and integrate seamlessly with retail applications.
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RGB lighting on the bezel that changes color in real time based on user actions, providing an engaging visual interface.
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Two independent cables—one to power the display via USB and another to manage lighting control separately, ensuring greater flexibility in power distribution.
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Strict thickness constraints to fit within existing device housings without requiring a complete redesign.
Furthermore, by locking in these specifications early, the client could ensure compatibility with their future product lineup and avoid constant redesigns caused by third-party hardware changes.
Crafting the Solution: Coordination Between R&D and Product Teams
Once the requirements were clearly defined, our R&D and product development teams moved swiftly to design a tailored solution. Moreover, close collaboration and transparent communication were essential to delivering results within a short timeframe.
Step 1: Initial Proposal and Detailed Review
We held a second video conference to present a comprehensive technical proposal. This review covered every detail, including:
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Internal component layout to meet strict thickness constraints.
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Camera positioning to maximize QR scanning speed and accuracy.
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Integration of RGB lighting modules into the bezel for visual feedback.
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Cable routing strategy to keep power and lighting systems independent yet streamlined.
This meeting allowed both parties to evaluate trade-offs, discuss potential improvements, and ensure that every design decision aligned with the client’s vision.
Step 2: Rapid Prototyping and Feedback Integration
Immediately after the proposal review, our team entered the prototype phase. Prototypes were produced quickly so the client could begin testing hardware performance in real-world retail scenarios. The rapid feedback loop meant any required adjustments could be made before full-scale production, saving time and costs later.
The Selected Product: TOT101UPC008 10.1-inch Touchscreen All-in-One PC
Finally, the final product selected for deployment was the TOT101UPC008, an industrial-grade Android touchscreen all-in-one computer engineered for long-term use and high reliability.
Hardware Highlights
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IP65-rated enclosure offering dustproof and water-resistant protection suitable for busy retail environments.
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10.1-inch IPS LCD display with 1280×800 resolution and 1500:1 contrast ratio, providing sharp images and vibrant colors.
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PCAP multi-touch glass panel delivering precise 10-point touch support for smooth and responsive input.
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Compact and lightweight build compatible with both VESA wall mounting and bracket installation, making deployment flexible and efficient.
System Performance and Configuration
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Powered by the RK3568 quad-core Cortex A55 processor running Android 11, delivering reliable processing performance.
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2GB RAM standard, upgradable to 4GB, to accommodate more demanding applications.
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16GB onboard storage with options for 32GB or 64GB, providing room for application data and future software expansions.
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10-point capacitive touch capability, ensuring effortless navigation for both customers and staff.
Standard Accessories Included
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Universal power adapter with regional plug compatibility.
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Expansion module and detachable cables for touch, video, and DVI interfaces.
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Four L-shaped mounting brackets for quick installation.
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A comprehensive user manual to support rapid integration and setup.
10.1-inch Touchscreen All-in-One Computer – Prototype Testing and Next Steps
The Chilean customer has already received customized prototypes and is conducting comprehensive performance tests. These tests include evaluating touch accuracy, RGB lighting synchronization, camera scanning performance, and overall durability under continuous use.
If the samples meet or exceed expectations, the client will proceed with an initial bulk order of 250–300 units. Furthermore, this first order will establish a stable supply foundation and allow them to standardize their retail devices around one reliable hardware platform.
10.1-inch Touchscreen All-in-One Computer – Why a Custom Touchscreen Solution Was the Right Choice
This project illustrates why many enterprises are moving away from generic consumer devices in favor of customized touchscreen computers:
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Long-Term Product Lifecycle: Industrial touchscreens are produced in stable runs, reducing the risk of sudden discontinuation.
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Hardware and Software Control: Businesses can define and maintain their own configurations without being forced into frequent upgrades.
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Enhanced Reliability: Purpose-built devices withstand demanding environments, ensuring consistent performance for years.
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Optimized Features: RGB lighting feedback, integrated QR scanning, and independent power cables provide precise control over functionality.
Instead of adapting to consumer electronics trends, the client took control of their hardware platform, aligning their technology with long-term strategic goals.
10.1-inch Touchscreen All-in-One Computer – Lessons for Smart Retail and Other Industries
The lessons from this case extend far beyond the retail industry. Moreover, any business that depends on interactive touch technology can benefit from similar customization:
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Healthcare organizations can ensure stable, certified medical touch devices.
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Casino and gaming companies can integrate lighting effects, customized form factors, and specialized controls.
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Vending and payment machine suppliers can deploy rugged, tamper-resistant touchscreen PCs designed for high-traffic environments.
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Industrial automation firms can secure hardware with predictable lifecycles and reliable performance under harsh conditions.
Furthermore, the common theme is control and stability: industries can no longer afford to be at the mercy of fast-moving consumer device markets.
Conclusion: A Successful Partnership Driving Future Innovation
In conclusion, this Chilean customer case study demonstrates how close collaboration and precision engineering can produce a device that perfectly fits a business’s operational needs. Moreover, by developing the 10.1-inch touchscreen all-in-one computer, we helped the client eliminate hardware instability, streamline maintenance, and secure long-term supply.
Furthermore, the upcoming bulk order of 250–300 units signals confidence in the solution and sets the stage for future product rollouts. Finally, as more companies recognize the benefits of custom hardware, industrial-grade touchscreen PCs will become the backbone of interactive retail and beyond.
Top One Tech can customize 10.1-inch Touchscreen All-in-One Computers specially made for your application scenarios.
Don’t hesitate to contact us for further assistance :
Whatsapp/Call us at : +86 13631610695
Email : sales@toponetech.cn
