In July 2021, amidst the challenges posed by the COVID-19 pandemic, a customer approached our company seeking a 21.5-inch touch display solution. Despite the disruption caused by the pandemic, we diligently provided the customer with a comprehensive parameter comparison and tailored quotation. Regrettably, their project was temporarily suspended due to the prevailing circumstances.
However, in September, the same customer returned with a new requirement – a 15-inch touch monitor compatible with the renowned ELO 1590L model. Leveraging our expertise, we identified that our existing 15-inch touch monitor, designed for compatibility with ELO ET1537L, shared similar size parameters with the ELO 1590L. Recognizing this, we promptly shared the specifications of our existing touch monitor with the customer.
To ensure seamless integration, our technical support team meticulously compared the mounting hole positions of our product with those of the ELO 1590L. Through thorough measurement and comparison, we confirmed that the mounting hole positions were indeed identical. This assurance meant that customers could seamlessly utilize our product without the need to modify their kiosk mounting brackets.
Once the customer confirmed compatibility, they proceeded to purchase a sample for testing. Delighted with the results, they made a substantial purchase of 8 units by the year-end, with subsequent orders trickling in thereafter.
In conclusion, our commitment to providing tailored solutions and seamless integration ensured the satisfaction of our Singaporean customer. The success story of our ELO 1590L-Compatible Monitor exemplifies our dedication to meeting the evolving needs of our clients in the ever-changing landscape of technology.
Find Out : The Replacement Of Your Outdated ELO Touch Monitor
