Automated Teller Machine (ATM in short) is a self-service banking outlet via which you can withdraw and deposit money, check your balance, and transfer money. The touch display and keyboard are the vital ports that users can access the banking services provides by the machine. ATM is one of earliest touch screen applications and it is one of the most common touch-screen-mounted machines, which is familiar to us. With touch screens integrated, users can easily deposit money into or withdraw money from their accounts by simple touch operations. So, what kind of touch screens are more applicable to ATM and how to select ATM touch screens and suppliers become vital issues for the business success.
What is an Appropriate Technology for ATM Touch Screen?
Infrared technology and capacitive technology are commonly used for ATM touch screen. Since the infrared touch screen uses lights for sensing, the detecting function can be affected by strong light such as direct sunlight, and it is less sensitive to touch compared with capacitive touch screens. Capacitive touch screens (surface and projected capacitive touch screens) are well-suited for the ATM environment, providing a seamless and user-friendly interface.
ATMs and other self-service kiosks typically use single-touch screens as they only require simple interactions. So, the most common type of capacitive touchscreen technology, surface capacitive (only support single touch) is widely utilized for ATM. The surface capacitive touch screen is characterized by the use of a single conductive layer on one side of the insulator panel. Surface capacitive touch screens have long service life and high light transmittance, but have low resolution and do not support multi-touch. (click here to know more about capacitive touch screen technology)
What is the Common Size of Touch Screen for ATM?
Generally, the touch screen mounted on ATM does not need to be too large considering users’ height and distance when they access the machine. The touch screens utilized for banking are mostly small and medium sizes, ranging from 7 inches to 24 inches.
What Functions and Performances are Required for ATM Touch Screens?
There are some general requirements for ATM or banking touch screens that are same with other application scenarios like touch sensitivity, durability, clarity, etc.
Touch Sensitivity: Capacitive touch screens are highly sensitive to touch, allowing users to interact with the screen using light touches. This enhances the user experience by providing a responsive and intuitive interface.
Durability: Capacitive touch screens are known for their durability and resistance to wear and tear. The glass surface is robust and can withstand frequent use, making it suitable for the heavy traffic that ATMs typically experience.
High Clarity and Transparency: Capacitive touch screens offer high clarity and transparency, ensuring that the display remains clear and visible. This is crucial for displaying information such as transaction details, account balances, and other important data on the ATM screen.
Hygiene and Cleanability: Capacitive touch screens are easy to clean and maintain, which is important for ATMs located in public spaces. Regular cleaning helps prevent the spread of germs and ensures a hygienic interface for users.
Ease of operation: Unlike resistive touch screens that require pressure to register a touch, capacitive touch screens respond to the electrical charge from the user’s fingertips. This means that users can interact with the screen without applying significant pressure, contributing to a smoother and more comfortable user experience.
Different from other application scenarios, ATM touch screen has its different requirement. Security is more important for ATM or banking usage.
Security Considerations: The use of touch screens for ATM should be aligned with security considerations. While touch displays in most applications require a wide viewing angle and brighter screen, the situation in ATMs and payment kiosks is the opposite. The touch screen for ATM requires a narrower viewing angle and lower brightness so that is can ensure users’ private information is not visible to people around them when they operate on ATMs. Moreover, features like secure PIN entry and feasibility of being integrated with additional security measures to protect user information during transactions should be supported.
Personalized Requirements for ATM Touch Screens
While surface capacitive touch screens are the prevalent choice for ATMs, it’s worth noting that different customers may expect different performances and functions, and the technology is continually evolving. Some advanced ATMs may incorporate additional features such as anti-glare coatings, enhanced security measures, and larger touch screen displays to provide an improved user experience.
Multi-Touch Capability: Some ATM touch screens support multi-touch functionality, allowing users to perform gestures such as pinching, zooming, and swiping. This capability can enhance the functionality of the ATM interface and provide a more versatile user experience. Projected capacitive touch screens are more applicable for multi-touch function realization.
Glove-Friendly: Considering the convenience for users, some ATMs’ touch screens may be designed to be glove-friendly, allowing users to operate the ATM without removing their gloves. This feature is essential in regions with cold climates where users may be wearing gloves during ATM transactions.
Some Customers may need integrate some advanced technology for interactive user experiences and banking automation efficiency like gesture-based no-touch technology and Interactive Teller Machines (ITMs).
Gesture-based no-touch technology uses an optical matrix sensor with a lens to detect motion that is translated into on-screen gestures. These optical sensors are independent of the digital device interfaces but are usually placed near them. However, the sensors are now being made to fit into digital device screens.
Interactive Teller Machines (ITMs) look similar to an ATM, but with one big difference: Users can speak with a personal teller using live video. The remote tellers can assist with virtually any transaction that you used to do in person including making payments, applying loans, withdrawing cash, etc.
The touch display screen is the most important part used both in ATM/VTM or other bank self-service kiosks. It needs to be well-designed with high quality and long-term reliability to achieve excellent user experiences and cost-efficiency.
About Top One Tech
Founded in 2010, Top One Tech has been a professional OEM&ODM manufacturer specializing in the R&D, customization, production and sales services of touch screens, touch monitors and all-in-one touch computers that can be integrated with various machines that are used in multiple industries including casinos, banking, industrial automation, medical equipment, point-of-sale, retail and transportation, industrial equipment, kiosks, etc.
We generally can make touch displays for ATMs, Kiosks, gaming machines, etc. We accept small-volume customization requirements and we are aimed to grow with our customers hand in hand.
Top One Tech also has a branch that can provide sheet metal product customization and production including metal cases, metal cabinets, metal parts, as well as whole ATMs, kiosks, vending machines, etc.